GMA Returns, Exchanges & Shipping Policy

At GMA, we value your satisfaction and want every purchase to feel right. If something isn't quite what you expected, we're here to help with a simple and transparent returns and exchanges process.

Returns & Exchanges

Returns and exchanges are accepted within 10 days of delivery. You can start a return once your order shows as delivered.
After this period, we are unable to issue refunds or exchanges.
Exchanges are for a different size or color of the same item.

To qualify for a return:

Items must be unused, unworn, and in the same condition as received.
Products must be returned in their original packaging with hangtags attached.
Returns are processed within 5-7 business days after receipt.

Non-returnable items:

Sale items are final sale and cannot be returned or exchanged.

Start your return or exchange here: Return or Exchange Request

Here is what happens next:

Submit your request and choose a reason. You will find out right away whether your item qualifies, and you will see any fees before you confirm.
We review your request. Once it is approved, we email you a return shipping label. If you chose an exchange, we also email you an invoice for the exchange fees, which must be paid before your exchange ships.
Print the label and tape it to the outside of your package.
Drop the package off with the carrier shown on your label. You do not need to include any paperwork inside the box.
Once we receive and inspect your return, we will email you and issue your refund or ship your exchange.

Return Shipping and Fees

If your item arrived damaged, was shipped incorrectly, or your parcel was damaged in transit, report it within 3 days of delivery and we cover the cost of the return label and refund your original shipping.

Reported after 3 days, or returned for any other reason, the cost of the return label and a $3.00 restocking fee are deducted from your refund.

Exchanges have a $3.00 restocking fee and a flat $8.00 return shipping fee. Because there is no refund to deduct them from, you will receive an invoice for these fees by email once your exchange is approved.

If a single return includes both a damaged or incorrect item and an exchange, the $8.00 return shipping fee applies to that return. No restocking fee is charged on the damaged or incorrect item.

Refunds

Once your return is received and inspected, we will email you to confirm your refund.

Approved refunds will be issued to your original payment method within 5-7 business days after your return is processed. We do not offer store credit.
Shipping fees are non-refundable unless merchandise is damaged or shipped incorrectly and reported within 3 days of delivery.
If you haven't received your refund, please check with your bank or credit card provider, as processing times may vary.

Partial Refunds

In certain cases, partial refunds may be granted:

Items not returned in original condition
Items damaged for reasons not related to GMA error

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective or incorrect, start your request here: Return or Exchange Request

Choose the reason that matches your situation. Reported within 3 days of delivery, we cover return shipping and your refund includes what you originally paid for shipping. Print the label from your approval email and tape it to the package. Nothing needs to go inside the box.

If you would prefer a replacement rather than a refund, choose the exchange option when you submit your request.

After 3 days, damaged or incorrect items are handled as a standard return, and the standard fees apply.

Gifts

Refunds for returned gifts are issued to the original purchaser's payment method.
If you receive a gift, please coordinate with the purchaser for return or exchange options.

Shipping Guidelines

At GMA, we want your order to arrive safely, quickly, and exactly as expected. Below you will find a clear overview of how we process, ship, and deliver your merchandise so you always know what to expect.

Order Processing

Orders are processed within 3-5 business days after purchase.
Processing times may be slightly longer during high volume seasons, special releases, or holidays.
Once your order is packed and ready to ship, you will receive a shipping confirmation email with tracking details.

Tracking Your Shipment

When your order ships, you will receive an email with tracking details. Please allow up to 48 hours for tracking to update.

Shipping Rates

All orders ship UPS Ground.
Shipping is calculated at checkout based on your delivery address and the total weight of your order.

Where We Ship

The GMA ships within the United States. International shipping is not available currently.

Delivery Timeframes

All orders ship UPS Ground and typically arrive within 3-7 business days after they leave our warehouse.

Please note: carrier delays, weather conditions, and holidays may affect delivery times.

Shipping Address Accuracy

To ensure smooth delivery:

Double check your shipping address before submitting your order.
We are unable to reroute packages once they have shipped.

If you notice an error immediately after placing your order, contact Customer Support right away at fulfillment@printedthreads.com with your name, correct address, phone number, item(s) description and order number.

Address changes are not guaranteed but may be possible if the order has not yet been processed.

Change of Address

If you need to update your shipping address, contact Customer Support right away at fulfillment@printedthreads.com with your name, new or correct address, phone number, item(s) description and order number.