FAQ

Orders

How can I track my shipment?

Once your order ships, you will receive a confirmation email with a tracking number. Simply click the link in that email to follow your package's progress. If you created an account, you could also log in to view tracking details under “Order History.”

What is the status of my order?

You can check your order status by logging into your account or by using the order lookup tool with your order number and email address. Status updates may include processing, shipped, delivered, or on hold.

Do you ship outside the US?

The GMA ships within the United States. International shipping is not available currently.

Shipping Info

Shipping Rates & Policies?

Shipping rates are calculated at checkout based on your location and order size.

What happens when I submit my order?

After placing your order, you will receive an email confirmation. Our team begins processing your items, verifying availability, and preparing your shipment. Once your order ships, you'll receive a tracking number.

How is my order delivered?

All orders are delivered via UPS to ensure secure and timely shipping.

Can I change my order after it's submitted?

Once an order is placed, changes are not guaranteed. We recommend contacting Customer Service fulfillment@printedthreads.com immediately and including your order number, name, and shipping address. If your order has not yet entered the shipping process, adjustments may be possible.

How do I return or exchange an item?

Items may be returned or exchanged within 10 days of delivery as long as they are unworn, unwashed, and in their original condition with hangtags attached. Start your request here: Return or Exchange Request.

Once your request is approved, we will email you a prepaid return label. No paperwork is needed inside the box. See our Returns, Exchanges & Shipping Policy for fees and full details.

Payment

What credit cards do you accept?

The GMA accepts major credit cards including Visa, Mastercard, American Express, and Discover.

When will my credit card be charged?

Your card is charged at the time your order is submitted. If an item becomes unavailable, a refund will be issued to your original payment method.

Other

Is my email address shared with other companies?

The GMA does not sell or share your email address with outside companies for marketing purposes. Your information is used only to process orders and communicate with you as outlined in our privacy policy.

Is it safe to submit personal information over the web?

Yes - the GMA uses secure encryption technology to protect your personal and payment information during online transactions.